We are committed to providing you with high-quality products and exceptional service. If you are not fully satisfied with your purchase, you may be eligible for a refund or credit note based on the conditions outlined below:
Full Refund Eligibility
A full refund or credit note is available if:
• The purchase was fully paid during the ordering process; and
• You received a defective item;
• Your order was lost or damaged during transit;
• The product is past its expiry date upon delivery.
Return Conditions
1. If your situation meets the criteria above, you may return the product for a full refund.
2. Items must be returned:
- In their original packaging
- Unused
- Along with the receipt (emailed to you or included in your package)
3. Return requests must be made within 72 hours of receiving your order.
4. Products that do not meet these conditions (e.g., opened, used, or damaged by the customer) will not be eligible for a refund.
Non-Refundable Situations
We are unable to offer refunds in the following cases:
• You changed your mind about the product
• You selected the wrong item during ordering
• The product has been opened or used (unless defective)
We strongly recommend inspecting your order immediately upon delivery.
How to Request a Refund or Credit Note
To request a refund, please follow these steps within 24 hours of receiving your order:
1. Email us or fill in the Refund Request Form below
2. Include your order details and a brief explanation of the issue
3. Attach a photo or short video clearly showing the defect or issue
4. Email: [email protected]
We take customer feedback seriously and use it to continuously improve our products and service.